Playbooks
Problem-first guides for operators: the system, the why, and how to ship it.
Playbooks
Stop Treating Your AI Agents Like Software. Treat Them Like New Hires.
Most failed AI agent projects aren't a model problem — they're an onboarding problem. Here's the 5-step playbook for treating agents like new hires.
Playbooks
Your AI Customer Service Bot Is About To Cost You A Lawsuit
Air Canada lost. Klarna reversed. DPD's bot wrote a poem about how terrible the company was. Here's how to deploy AI customer service without becoming the next headline.
Playbooks
Your AI Agent Bill Is Out of Control. Here's the Fix.
AI agents burn 50x more tokens than chats. The fix isn't a cheaper model — it's a tighter system. Token budgets, model routing, context pruning, deterministic off-ramps.